Frequently asked questions
How much do you charge for shipping within Singapore?
We use SMARTPAC from Singapore no1 logistic provider, Singapore Post. The shipping cost is computed according to shipping weight
How long does it takes to receive my items within Singapore?
I live overseas and would like to place an online order. How much is the shipping cost and how long does it takes before I receive my items?
Do you test your products on animals?
No, we do not test our products on animals. Our products are pure and natural hence it is safe.
Do you list all your ingredients on the packaging?
How do I store my products
Do your products have an expiry date?
Can children use your products?
YES! All of our products are pure and natural hence they are suitable for children. We suggest you conduct a patch test to check for allergies to any natural ingredients.
I have extremely sensitive skin, can I use your product?
Our products are specially formulated by Dermatologist for users with dry, sensitive skin. Our products are free from irritants, colouring and fragrances. However, everyone is different and a small group may be allergy to natural ingredients.
Can your products be used for users with Eczema and Psoriasis?
Can I walk in to the clinics and purchase your products?
What should I do if my shipment went missing?
We use Singpost SMARTPAC and each shipment has a tracking number. Please track your item via Singpost website and contact them if your parcel is missing. They will handle your queries if your parcel is missing.